Refund policy

All items are non-refundable. However, in the event of receiving a damaged, defective, or incorrect item, please reach out to our Instagram handle for assistance.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. 

You can always contact us for any return question at shimjewelsofficial@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.